Privacy Policy

Information you provide to us

We may collect information that you voluntarily provide when you contact us, send a general or technical enquiry, submit a Request for Quote (RFQ), upload project documentation, or otherwise communicate with us. This may include:

• Name, company, job title and business contact information, including email address and telephone number.
• Plant, facility, unit, HRSG/boiler section and project information.
• Technical information supplied in an RFQ, including tube, header, material, dimensional, outage and application information.
• Documents and files you choose to upload, which may include drawings, photographs, ASME or boiler documentation, OEM information, specifications and other project records.
• The contents of messages, enquiries and other communications you send to us.

Information collected automatically

When you visit the website, our website host, security tools, analytics providers or other service providers may automatically receive technical information such as IP address, browser or device information, pages visited, referring pages, dates/times and similar usage or security data. Cookies or similar technologies may also be used where enabled on the website.

• To respond to enquiries and communicate with you.
• To review RFQs, determine project requirements, prepare quotations and provide products or services.
• To conduct technical, engineering, Code, quality, manufacturing and project review associated with an enquiry or order.
• To maintain customer, project, engineering, quotation and order records.
• To operate, maintain, secure and improve the website and our business systems.
• To protect our rights, property, technology and intellectual property, prevent misuse, and investigate security or legal issues.
• To comply with applicable laws, regulations, contractual obligations, Code requirements and lawful requests.

Information uploaded through the RFQ or enquiry process may contain proprietary or commercially sensitive customer or project information. We use such information for the purposes of reviewing and servicing the relevant enquiry, quotation, engineering activity, order or project and for associated business, quality, Code, recordkeeping and legal purposes. Please do not submit information that you are not authorized to provide to TTT.

We do not sell personal information for money. We may disclose information where reasonably necessary to:

• Our employees, contractors, engineers, inspectors, fabricators, affiliated companies and other personnel involved in evaluating or performing the relevant work.
• Website hosting, email, cloud storage, IT, security, analytics, form-processing and other service providers that support our operations.
• Professional advisers such as attorneys, accountants, insurers or consultants where appropriate.
• Customers, owners, OEMs, contractors, inspectors, authorized inspection agencies, regulators or other project participants where necessary for the applicable work and authorized or legally required.
• Governmental, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by law.
• A successor or prospective successor in connection with a merger, sale, restructuring or transfer of all or part of the business, subject to appropriate protections.

Mobile opt-in information and consent are excluded from all sharing described above. Mobile opt-in data and consent are never shared with any third party for any purpose.

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be described elsewhere in this Privacy Policy excludes mobile opt-in data and consent.

1. Messaging Program

Tuff Tube Transition, LLC’s messaging program consists of general conversational messaging used to answer questions and provide support to customers.

2. Opt-Out / STOP

You can cancel the SMS service at any time. Text STOP to the phone number from which you received messages.

After you send STOP, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to receive SMS messages again, you may opt in again through the applicable signup or consent process.

3. Help / HELP

If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at info@tufftubetransition.com.

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message and Data Rates

Message and data rates may apply to messages sent to you from us and to messages you send to us.

Message frequency will vary based on communication needs.

If you have questions regarding your text or data plan, contact your wireless service provider.

6. Privacy

For information regarding how Tuff Tube Transition, LLC handles personal information, please refer to the remainder of this Privacy Policy.

The website may use cookies, analytics, embedded media, maps, social-media links or other third-party services. Those providers may collect information under their own privacy policies. Where required, cookie or tracking choices should be presented through the website’s consent controls.

Links to third-party websites, including social-media platforms, are provided for convenience. TTT does not control the privacy practices of those third parties.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including project, engineering, Code, quality, warranty, contractual, accounting, legal and recordkeeping requirements.

We use reasonable administrative, technical and organizational safeguards appropriate to the information we maintain. However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include requesting access, correction or deletion, or objecting to or opting out of certain processing. To make a privacy request or ask a question about this Policy, contact us at info@tufftubetransition.com. We may need to verify your identity before acting on a request, and certain information may need to be retained where required for legal, contractual, Code, engineering, quality or other legitimate business purposes.

This website is intended for business and industrial users and is not directed to children under 13. We do not knowingly seek to collect personal information from children through the website.

TTT is based in Texas, United States. If you submit information from outside the United States, your information may be transferred to, stored in and processed in the United States and other locations where TTT, its affiliates or service providers operate, subject to applicable law.

We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated “Last Updated” date.

Tuff Tube Transition, LLC
Cisco, Texas, USA
+1 (855) 420-2025
info@tufftubetransition.com